Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, First send us a request with your Order number and Article Return as subject title without writing any Reasons. you will find This request form under Customer Service ( Contact Us). After receiving your request. We will Send you a confirmation Email for returns. Please note, EU returns will require shipping to be paid by the customer.  Once we receive and accept your Returns, we will refund your Money in 14 Days maximum.

All Returns : Please send all Returns to Logistic Company who,.

Logiful GmbH 

Ketziner Str. 122

14476 Potsdam 

 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@madtigers.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.